FAQ（English）

A sharing service that allows you to rent a stroller anytime, anywhere, and return it to any location after use. Simply unlock the stroller parked at designated spots through the app to rent it immediately.

Suitable for children from 1 month old up to a weight of 15kg (approximately 36 months).

We conduct regular cleaning once a day, and items that are damaged or heavily stained are replaced promptly. To ensure your comfortable use, we also conduct post-use surveys and appreciate your cooperation. Please check the official website for details.

We currently do not offer dedicated corporate contract services, but corporate credit cards can be used normally. We currently do not support issuing invoices.

This service offers promo codes that allow you to enjoy discounts when using the service. Please select the coupon during rental. ※ Using a coupon requires entering a coupon code.

【Entry Method for Share Buggy Users Only】
(1) Purchase an admission ticket at the ticket office.
(2) When entering, show the ticket to the station staff and inform them that you are “using Share Buggy,” then ask them to stamp the “Proof Stamp.”
(3) When exiting, present the ticket with the “Proof Stamp” at the ticket gate, and we will process your ticket refund. (No handling fee will be charged.)
※ Admission tickets are only valid on the day of issue.

Currently, only Japanese is supported.

The basic fee is 220 yen per hour. For long-term use, we recommend choosing discounted packages. The 3-hour package is 550 yen, and the 6-hour package is 880 yen. ※ After exceeding the package time, it will automatically renew on an hourly basis.

We only accept credit card payments.
(VISA, MasterCard, JCB, American Express)

We sincerely apologize, but registering a credit card is mandatory to use this service.

You can check via the map in the dedicated application.
iOS: https://apps.apple.com/us/app/id1451039943?ls=1

Android: https://play.google.com/store/apps/details?id=jp.sharebuggy.mobileapp2

Service hours: 24 hours (Customer support service is available from 10:00 to 19:00).
※ The service can be used across time slots.

Currently, return is only possible at locations with return points.

You can check in the “Usage History” section within the side menu of the app.

Difference refunds are not applicable.
Under normal circumstances, fees are charged by the hour; if you choose a 3-hour package, etc., the settlement will be based on the package fee.

The rental service is limited to 1 device per account. If multiple people need to use it, please operate separately through the application.

We do not provide receipts. Please use your “credit card payment statement” together with the “usage history” in the app as proof of payment.

If your registered email address has changed, please complete the email address change procedure in “My Page”. If you use an email address that does not depend on your mobile carrier, such as Gmail, no change procedure is necessary. Please log in again.

Please modify it through the “Payment Information” in the left-side menu button.

A maximum of one card can be registered. Credit card information can be changed. It cannot be changed during an active rental.

No action is required from the customer. After the allotted time is exceeded, the system will automatically extend in 1-hour units.

If you have set up spam filtering on your smartphone, please ensure you can receive emails from “sharebuggy.jp“. Additionally, some operational processes may send emails containing URLs, so please disable the “Block emails containing URLs” setting on your phone. Furthermore, regardless of spam filter settings, some emails may be automatically classified into the “spam folder” due to email client settings, so please also check that folder.

There are no age restrictions, but it is limited to those who can use the stroller safely and appropriately.

You need a smartphone. Devices supporting iOS 11 and above or Android API 21 (Android 5.0 and above) are supported.

During the pilot test, a total of 6 units will be installed at the West Exit of Ebina Station on the Odakyu Railway line.

We offer three plans: hourly billing, 3-hour plan, and 6-hour plan.
Additionally, we support extension services, so there is no maximum time limit set.

The number of available storage boxes/strollers will be updated.

Payment will be processed when you use the stroller. Each time automatic renewal occurs, a payment will be processed. For the specific fee deduction date, please consult your credit card company.

Please carefully read the instructions on the stroller. Also, please check the usage method within the app.